CUSTOMER PRIVACY NOTICE UNDER THE PROTECTION OF PERSONAL INFORMATION ACT

In compliance with the rules of the Protection of Personal Information Act ("POPIA"), this Notice describes how we collect, use, and disclose your personal information.

We are committed to safeguarding your privacy and making sure that your personal information is collected and handled appropriately, legally, and openly at SP24 Security (including the SP24 website, POPIAct-Compliance).

Regarding the Company

South African company SP24 Security Services.

The details we gather

We gather and use your personal data primarily to get in touch with you, understand your needs, and provide services in line with your needs. We will gather contact information for this reason, including your name and organisation.

We obtain data directly from you when you give us your personal information. Wherever possible, we will let you know what data is necessary from you and what data is optional.

"Cookies" are small text files that websites use to store information about how visitors use their experience.

How we use the data you provide

Your personal information will only be used by us for the agreed-upon purposes for which it was gathered. Your information may also be kept if it's necessary for legal or research reasons.

As an illustration, contact information may be gathered for the following reasons:

• To gather contact information;
• To confirm and verify your identity or to ensure that you are an authorised user for security purposes;
• To detect and prevent fraud, crime, money laundering, or other wrongdoing;
• To conduct market research or customer satisfaction surveys;
• To conduct statistical analysis;
• To audit and maintain records;
• In connection with legal proceedings.

Communication of information

Your personal information could be disclosed to our service providers that help us deliver goods or services to you. We have agreements in place to make sure they abide by the Protection of Personal Information Act's privacy regulations.

We may also release your information when we believe it is necessary to preserve our rights or when we are required to do so by law or industry standards.

Information Protection

We are required by law to keep the personal information we hold secure and to prevent unauthorised access to or use of that information. To maintain the security of your personal information, we shall continuously assess our security measures and related processes.
Physical security, computer and network security, access to personal information, secure communications, security when contracting out activities or functions, information retention and disposal, acceptable uses of personal information, governance and regulatory concerns, monitoring access to and use of private information, and investigating and responding to security incidents are all covered by our security policies and procedures.
To ensure that the personal information we continue to be responsible for is kept secure when we enter into contracts with third parties, we impose the necessary security, privacy, and confidentiality duties on them. Any party to whom we disclose your personal information will be required to treat it with the same level of protection that we are required to.

Your Rights: Information Access

You have the right to ask for a copy of the personal data that we currently have on file for you. To accomplish this, just get in touch with us at the addresses or phone numbers listed on our website and let us know what information you need. Before disclosing any of your personal information, we will need a copy of your ID to verify your identification.

Please be aware that any such access request may require payment of a permitted fee.

You should update your information.

You have the right to request that we update, amend, or remove your personal data. Before making changes to any of your personal information that we may already have on file for you, we will need a copy of your ID to verify your identification. We kindly ask that you maintain the accuracy of your personal data.

Personal information definition

The Act defines "personal information" as data pertaining to an identifiable, living, natural person and, when appropriate, an identifiable, legally recognised individual. The following information is also included by SP24 Security Services as personal information in addition to the POPI Act:

• Every address, including home, mailing, and email addresses.
• Change of name: In this case, we need copies of the marriage certificate or the state department's official change of name paperwork.

Methods of contact

Please get in touch with us at the phone lines or addresses indicated on our website if you have any questions regarding this notice, need more information about our privacy policies, want to withdraw your permission, exercise your privacy rights, or want to access or correct your personal information.